FAQ
Welcome to our FAQ page, where you'll find comprehensive answers to all your queries about our products and services. Whether you're looking for information on delivery options, product customization, or order management, we've got you covered. Explore the sections below to get the assistance you need for a smooth and satisfying shopping experience with Delicate Jewellery.
Delivery Options
Royal Mail Tracked
Handling Time: 3-4 Working Days
Transit Time: 2 Working Days
Price: FREE
Tracked Royal Mail Hermes/DPD
Handling Time: 3-4 Working Days
Transit Time: 5 Working Days
Price: £6.99 (Free for orders over £50)
International Tracked
Handling Time: 3-4 Working Days
Transit Time: 10-15 Working Days
Price: £9.99 (Free for orders over £50)
Product Options
You can send an item as a gift by selecting the gift option during the checkout process. We will include a gift receipt and exclude the price from the package.
To determine the appropriate size, please refer to our size guide available on the product page. If you need further assistance, contact our customer support team.
If the product you want is unavailable, you can sign up for notifications on the product page to be informed when it becomes available again.
Yes, you can add extra characters to your engraving. However, please note that there may be a character limit depending on the product. Check the product details for more information.
Order Enquiries
To track your order, please use the tracking number provided in your shipping confirmation email. You can also track your order through your account on our website.
If you have not received an email confirmation, please check your spam/junk folder. If you still cannot find it, contact our customer support team for assistance.
For information on our returns policy, please visit the Returns Policy page on our website. It provides detailed instructions on how to return or exchange an item.
If your order has arrived wrong or is faulty, please contact our customer support team immediately. We will arrange for a replacement or refund as necessary.
If your item has tarnished, please contact our customer support team. We will provide guidance on how to care for your jewellery or arrange for a replacement if applicable.
If you made a mistake when ordering, contact our customer support team as soon as possible. We will do our best to amend your order before it is processed.
Yes, you can return or exchange your items. Please refer to our Returns Policy page for detailed instructions on how to process a return or exchange.
If your item is missing a charm or birthstone, contact our customer support team immediately. We will arrange to send the missing item to you as soon as possible.
If your discount code isn't working, please check the terms and conditions to ensure it is still valid. If you are still experiencing issues, contact our customer support team for assistance.
To amend your order after purchase, contact our customer support team as soon as possible. We will do our best to accommodate your request before the order is processed.
Hassle Free Returns at Delicate LTD
If you’re
not completely satisfied with your purchase, you can return any
non-personalized product within 28 days of the original purchase date. Just
make sure it’s in its original packaging and fit for resale. Contact our
friendly customer care team, and they’ll guide you through the process.
All
returned items that do not qualify for an exchange will be refunded to the
original payment method within 14 days of receipt. This ensures you get your
money back as quickly as possible. Remember, this policy does not affect your
statutory rights.
Prefer a
different item? No problem! We offer exchanges for UK addresses during the
returns period. Just reach out to us with the details of the product you'd like
to receive instead.
Personalized
items are
not eligible for return or refund.
Earrings
cannot be returned due to health and safety reasons.
This does
not affect your right to return faulty products or your statutory rights.
On the
rare occasion that you receive a faulty product, please contact our fantastic
customer care team via our contact page. We are here to help and ensure you
have the best shopping experience.
Send your returns to:
Delicate LTD
Unit 7a Traffalgar Business Park Off Broughton Lane Manchester
England M8 9TZ